Privacy policy
PRIVACY POLICY
Last updated: 30/06/2026
This Privacy Policy describes how KIM (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you visit our website, make a purchase, subscribe to our mailing list, or contact us.
This policy applies to the website house.kim and any related online services operated by KIM.
1. WHO WE ARE
KIM is an independent fashion brand based in the United Kingdom.
For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, KIM is the data controller of the personal information we collect and process through this website.
For all privacy enquiries, please contact:
info@house.kim
2. INFORMATION WE COLLECT
We collect personal information that you provide to us directly, information collected automatically when you use our website, and information received from trusted third-party service providers.
Information you provide to us may include:
Name
Email address
Telephone number
Billing address
Shipping address
Payment details
Order details
Purchase history
Account login information, if you create an account
Marketing preferences
Any information you provide when contacting us by email or through our website
We collect this information when you:
Place an order
Create an account
Subscribe to our mailing list
Contact us with an enquiry
Request customer support
Return or exchange an item
Interact with our website or checkout
We may also collect technical and device information automatically when you visit our website, including:
IP address
Browser type
Device type
Operating system
Time zone
Pages viewed
Products viewed
Referring websites or search terms
Information about how you interact with our website
Cookies and similar tracking technologies
We refer to this information as Device Information.
3. HOW WE USE YOUR INFORMATION
We use your personal information to operate our website, fulfil orders, communicate with you, and improve the experience we provide.
We may use your personal information for the following purposes:
To process and fulfil your orders
To process payments and prevent fraud
To arrange delivery and shipping
To provide order confirmations, invoices, and tracking information
To respond to enquiries and customer service requests
To manage returns, exchanges, and refunds
To operate and maintain our website
To understand how visitors use our website
To improve our products, website, and customer experience
To send marketing communications where you have opted in
To personalise content or communications where appropriate
To comply with legal, tax, accounting, and regulatory obligations
To protect our rights, property, security, and business interests
4. LAWFUL BASIS FOR PROCESSING
We process your personal information only where we have a lawful basis to do so.
We rely on the following lawful bases:
Contract
We process your personal information where necessary to fulfil a contract with you, including processing your order, arranging delivery, managing returns, and providing customer support.
Consent
We rely on your consent where you subscribe to our mailing list or where consent is required for certain cookies or marketing activities. You may withdraw your consent at any time.
Legal obligation
We process certain information where necessary to comply with legal, tax, accounting, consumer protection, and regulatory obligations.
Legitimate interests
We process certain information where necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include improving our website, preventing fraud, maintaining security, responding to enquiries, and understanding how customers interact with our products and services.
5. ORDERS AND PAYMENTS
When you make or attempt to make a purchase through our website, we collect information necessary to process your order.
This may include your name, billing address, shipping address, email address, telephone number, payment details, and order information.
Payments are processed securely through third-party payment providers. We do not store full payment card details on our own systems.
Depending on the payment method you choose, your payment information may be processed by providers such as Shopify Payments, Stripe, PayPal, Klarna, Apple Pay, Google Pay, or other payment services made available at checkout.
6. SHOPIFY
Our website is powered by Shopify.
Shopify provides the e-commerce platform that allows us to sell our products and services to you. When you browse our website, place an order, or use checkout, Shopify may process certain personal information on our behalf in order to operate the store, process orders, provide checkout services, detect fraud, and support website functionality.
Shopify may process data in countries outside the United Kingdom and European Economic Area, including Canada and the United States, subject to appropriate safeguards.
7. SHIPPING AND DELIVERY
We share necessary order and delivery information with shipping and logistics providers in order to fulfil your order.
This may include your name, shipping address, email address, telephone number, order details, customs information, and tracking details.
Shipping providers may include DHL, Royal Mail, UPS, FedEx, or other delivery partners depending on your location and the shipping method selected at checkout.
For international orders, we may be required to provide information to customs authorities, tax authorities, or delivery partners in the destination country.
8. EMAIL MARKETING
If you subscribe to our mailing list, we may use your email address to send you updates about new collections, exclusive releases, special projects, and related brand communications.
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at info@house.kim.
We will not send you marketing emails unless you have opted in or where we are otherwise legally permitted to do so.
We may use email marketing platforms such as Shopify Email, Klaviyo, Mailchimp, or similar providers to manage and deliver our mailing list communications.
9. COOKIES
Our website uses cookies and similar technologies.
Cookies are small files placed on your device that allow our website to function, remember certain preferences, understand how visitors use the site, and support checkout and security features.
We may use the following types of cookies:
Essential cookies
These are necessary for the website to function, including shopping cart, checkout, account login, security, and payment features.
Performance and analytics cookies
These help us understand how visitors use our website, which pages are viewed, and how customers interact with our products and content.
Functionality cookies
These allow the website to remember choices you make, such as region, currency, or preferences.
Marketing cookies
These may be used to deliver relevant advertising or measure the effectiveness of marketing campaigns, where such tools are enabled.
You can control cookies through your browser settings. Some cookies are necessary for the website to function, and disabling them may affect your ability to use certain features of the site.
If we use non-essential cookies that require consent, we will ask for your consent through our cookie banner or consent management tool.
10. ANALYTICS AND ADVERTISING
We may use analytics tools to understand how visitors interact with our website and to improve our products, content, and customer experience.
These tools may collect information such as pages visited, products viewed, time spent on the site, browser type, device type, and general location.
We may also use advertising or remarketing tools, such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel, Pinterest Tag, or similar services, if enabled.
These services may use cookies, pixels, tags, or similar technologies to collect information about your activity on our website and other websites.
If these tools are not currently active on the website, this section should be updated before they are introduced.
11. HOW WE SHARE YOUR INFORMATION
We share personal information only where necessary to operate our business, fulfil your orders, comply with legal obligations, or provide our services.
We may share your personal information with:
E-commerce platform providers, including Shopify
Payment processors
Shipping and delivery providers
Email marketing providers
Website hosting and technical service providers
Analytics and advertising providers, where enabled
Fraud prevention and security providers
Professional advisers, including accountants, lawyers, and tax advisers
Government, customs, tax, regulatory, or law enforcement authorities where required by law
We do not sell your personal information.
12. INTERNATIONAL TRANSFERS
Some of our service providers may process personal information outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.
13. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
Order and transaction records may be retained for tax, accounting, legal, and business record purposes.
Customer service correspondence may be retained for as long as necessary to resolve your enquiry and maintain appropriate records.
Marketing information will be retained until you unsubscribe or ask us to delete your information, unless we have another lawful basis to retain limited records.
Technical and analytics information may be retained for a shorter period depending on the tools used.
When information is no longer required, we will delete it or anonymise it where appropriate.
14. YOUR RIGHTS
Depending on your location and applicable data protection laws, you may have the following rights in relation to your personal information:
The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information
The right to request restriction of processing
The right to object to certain processing, including direct marketing
The right to withdraw consent where processing is based on consent
The right to request transfer of your personal information
The right to lodge a complaint with a data protection authority
If you would like to exercise any of these rights, please contact:
We may need to verify your identity before responding to your request.
15. DIRECT MARKETING
You have the right to object to direct marketing at any time.
You can unsubscribe from marketing emails by clicking the unsubscribe link in any email we send or by contacting us at info@house.kim.
Once you unsubscribe, we may retain limited information necessary to ensure that your marketing preference is respected.
16. SECURITY
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
17. CHILDREN
Our website is not directed at children.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.
18. THIRD-PARTY LINKS
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party sites you visit.
19. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, services, website functionality, or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date.
20. CONTACT
For questions about this Privacy Policy, your personal information, or your privacy rights, please contact: