Terms of service
TERMS & CONDITIONS
Last updated: 30/06/2026
These Terms & Conditions apply to the website house.kim and to all purchases made through this website.
This website is operated by KIM. Throughout the site, the terms “we”, “us” and “our” refer to KIM.
By visiting this website, using our services, or placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Returns Policy, and any other policies referenced on this website.
Please read these Terms carefully before using this website or placing an order. If you do not agree to these Terms, you should not use this website.
1. ABOUT KIM
KIM is an independent fashion brand based in the United Kingdom.
For all enquiries:
info@house.kim
2. WEBSITE PLATFORM
Our online store is hosted by Shopify.
Shopify provides the e-commerce platform that allows us to present and sell our products to you. Your use of this website may also be subject to Shopify’s own terms, policies, and technical infrastructure.
3. USE OF THIS WEBSITE
You agree to use this website only for lawful purposes.
You must not use this website:
To violate any applicable law or regulation
To infringe our intellectual property rights or the rights of others
To transmit viruses, malware, or harmful code
To interfere with the security or functionality of the website
To scrape, copy, reproduce, or exploit any part of the website without written permission
To submit false, misleading, or fraudulent information
To place orders for resale without our prior written consent
We reserve the right to refuse access to the website, cancel orders, or terminate use of our services where we believe these Terms have been breached.
4. PRODUCTS
KIM products are produced in limited quantities.
We make every effort to display product descriptions, images, colours, sizes, fabrics, and details as accurately as possible. However, the appearance of colours and textures may vary depending on your screen, device, browser, and lighting conditions.
Product measurements are provided as a guide only. Small variations may occur due to the nature of garment production, fabric behaviour, and finishing.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
5. PRICES
All prices are displayed in pounds sterling GBP unless otherwise stated.
Prices may change at any time without notice.
The price payable for an item is the price shown at checkout at the time your order is placed.
We reserve the right to correct pricing errors, typographical errors, or product information errors at any time, including after an order has been submitted. If an error affects your order, we will contact you as soon as possible and give you the option to confirm the order at the corrected price or cancel the order.
6. ORDERS
Placing an order through this website constitutes an offer to purchase the selected item or items.
Your order is not accepted until we send you an order confirmation email and payment has been successfully authorised.
We reserve the right to refuse, limit, or cancel any order at our discretion. This may include orders that appear fraudulent, orders placed for resale, orders with inaccurate billing or shipping information, or orders affected by stock or pricing errors.
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.
7. PAYMENT
Payment must be made at checkout using one of the payment methods available on the website.
Available payment methods may include credit card, debit card, Shopify Payments, PayPal, Apple Pay or other payment options made available at checkout.
All payments are processed securely by third-party payment providers. We do not store full payment card details on our own systems.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
8. PRE-ORDERS AND MADE-TO-ORDER ITEMS
Some KIM products may be offered as pre-order, made-to-order, or limited production items.
Where a product is sold as pre-order or made-to-order, this will be stated on the product page.
Estimated dispatch dates are provided as guidance only. Delays may occur due to fabric sourcing, production, quality control, shipping, customs, or other circumstances beyond our control.
If a significant delay occurs, we will contact you using the email address provided at checkout.
Made-to-order or personalised products cannot usually be cancelled, returned, or exchanged once production has begun, unless the item is faulty or not as described.
This does not affect your statutory rights.
9. SHIPPING
Orders are shipped from the United Kingdom.
Shipping costs, available delivery methods, and estimated delivery times are shown at checkout or on our Shipping page.
Delivery times are estimates only and are not guaranteed. Delays may occur due to courier delays, customs processing, public holidays, weather, strikes, or other events beyond our control.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
You are responsible for ensuring that the shipping address provided at checkout is complete and accurate. We are not responsible for failed or delayed delivery caused by incorrect or incomplete address information.
10. DUTIES, TAXES AND CUSTOMS
For orders delivered within the United Kingdom, applicable taxes are included or handled at checkout where required.
For orders delivered outside the United Kingdom, customs duties, import taxes, brokerage fees, and other local charges may apply.
Unless otherwise stated at checkout, international duties and taxes are the responsibility of the customer.
You are responsible for complying with the import laws and regulations of the destination country.
If you refuse delivery, fail to pay customs charges, or the parcel is returned to us due to unpaid duties, incorrect address information, or failure to collect the parcel, any return shipping fees, customs fees, duties, or related costs may be deducted from your refund.
11. RETURNS
For full-price, ready-to-ship items purchased online, you may request a return within 14 days of receiving your order.
After notifying us that you wish to return an item, you must send the item back within a further 14 days.
To be eligible for a return, the item must be:
Unworn
Unused
Unwashed
Unaltered
Free from marks, odours, make-up, perfume, or damage
Returned with all original tags, packaging, and accessories attached
We reserve the right to refuse returns that do not meet these conditions.
Return shipping costs are the responsibility of the customer unless the item is faulty or we have agreed otherwise in writing.
Original shipping costs may not be refunded except where required by law.
12. NON-RETURNABLE ITEMS
The following items are not eligible for return unless faulty:
Made-to-order items
Personalised or custom-made items
Final sale items
Archive sale items
Items marked as non-returnable on the product page
Items that have been worn, washed, altered, damaged, or used
Items returned without original tags or packaging
Items returned outside the return period
This does not affect your statutory rights if an item is faulty or not as described.
13. EXCHANGES
Due to limited production quantities, exchanges are not guaranteed.
If you would like to exchange an item for a different size or style, please contact us at info@house.kim.
Where stock is available, we may offer an exchange. If stock is not available, you may return the item in accordance with our Returns Policy.
14. FAULTY OR DAMAGED ITEMS
If you receive an item that is faulty or damaged, please contact us within 14 days of delivery at:
Please include:
Your order number
A description of the issue
Clear photographs of the fault or damage
Photographs of the packaging, if relevant
If the item is confirmed to be faulty, we may offer a repair, replacement, exchange, or refund depending on the circumstances and availability.
Items damaged through normal wear and tear, misuse, accident, improper care, washing contrary to care instructions, or alteration by the customer are not considered faulty.
15. RETURN PROCEDURE
To request a return, please email:
Include your order number, name, item name, and reason for return.
If your return request is approved, we will provide return instructions.
Do not send any item back without contacting us first.
Unauthorised returns may be refused.
We recommend using a tracked and insured shipping service. We are not responsible for returns lost or damaged in transit.
16. REFUNDS
Once your return is received, it will be inspected.
If the return is approved, a refund will be issued to the original payment method.
Refunds will usually be processed within 14 days of receiving the returned item.
Your bank, card issuer, or payment provider may require additional time to process the refund.
We reserve the right to reduce the refund if the item has been handled beyond what is necessary to inspect it, or if it is returned damaged, worn, marked, altered, or incomplete.
17. CARE INSTRUCTIONS
You agree to follow the care instructions provided with each garment.
KIM is not responsible for damage caused by incorrect washing, dry cleaning, ironing, storage, handling, or care.
For delicate, bonded, structured, or embellished garments, professional specialist cleaning may be required.
18. PROMOTIONS AND DISCOUNT CODES
Discount codes, promotions, and special offers are subject to availability and may be withdrawn or amended at any time.
Discount codes cannot be applied retrospectively to orders already placed.
Unless otherwise stated, discount codes cannot be combined with other offers.
19. INTELLECTUAL PROPERTY
All content on this website, including but not limited to images, text, logos, graphics, videos, designs, product names, garment designs, styling, layout, and visual identity, is owned by or licensed to KIM.
You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any part of this website or our content without our prior written permission.
The name KIM, the KIM logo, and associated brand elements may be protected by trade mark, copyright, design rights, and other intellectual property laws.
20. USER SUBMISSIONS
If you submit feedback, images, comments, ideas, suggestions, or other materials to us, you confirm that you have the right to do so and that such materials do not infringe the rights of any third party.
Unless otherwise agreed in writing, we may use customer feedback or communications for internal business purposes, customer service, and improvement of our products and services.
We will not use your personal image for marketing purposes without your consent.
21. THIRD-PARTY LINKS
This website may contain links to third-party websites or services.
We are not responsible for the content, policies, practices, products, or services of third-party websites.
You should review the terms and policies of any third-party website before using it or making a purchase.
22. PERSONAL INFORMATION
Your submission of personal information through this website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and share personal information.
23. ERRORS AND OMISSIONS
Occasionally, information on this website may contain errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times, availability, or other content.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.
24. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.
To the fullest extent permitted by law, KIM shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of this website or purchase of products from us.
We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses.
You are responsible for ensuring that your device and systems are protected when using the website.
25. FORCE MAJEURE
We are not responsible for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control.
This may include, but is not limited to, natural disasters, fire, flood, pandemic, strikes, labour disputes, customs delays, supplier delays, transport disruption, courier delays, government action, war, civil unrest, or failure of telecommunications or internet services.
26. SEVERABILITY
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part shall be deemed removed, and the remaining provisions shall continue to apply.
27. WAIVER
If we do not enforce any part of these Terms, this does not mean we waive our right to enforce it later.
28. CHANGES TO THESE TERMS
We may update or change these Terms from time to time.
The latest version will always be available on this page.
Your continued use of the website after changes are posted means that you accept the updated Terms.
29. GOVERNING LAW
These Terms and any dispute or claim arising from them shall be governed by the laws of England and Wales.
The courts of England and Wales shall have jurisdiction, except where applicable consumer protection laws give you the right to bring proceedings in another jurisdiction.
30. CONTACT
Questions about these Terms & Conditions should be sent to: